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Calculating the cost saving of guide notetaking is clear-cut. It is decided from the amount of time that is definitely saved in Just after Get in touch with Perform or Average deal with time (AHT) (if brokers spot the customer on maintain to consider notes). There are various inputs that go into this calculation that you will have to estimate such as the number of brokers that happen to be having guide notes, the number of interactions These are summarizing a day and per year, the typical time put in in right after Get hold of operate (ACW) or ordinary tackle time (AHT) getting notes, as well as the yearly hourly completely loaded wage of your respective brokers.
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